At MONARCH GEM & JEWELLERS, we ensure your jewelry arrives safely, promptly, and elegantly packaged.

1. Shipping Locations

We ship to customers across Sri Lanka and select international destinations. Please check availability during checkout.

2. Processing Time

All orders are carefully crafted and inspected before shipping. Standard processing takes 1–3 business days. Custom or personalized orders may require additional time, which will be communicated at purchase.

3. Delivery Time

• Within Sri Lanka: 2–5 business days

• International: 7–14 business days (depending on destination)

  Delivery times may vary due to customs clearance, local postal delays, or unforeseen circumstances.

4. Shipping Charges

Shipping fees are calculated at checkout based on location, package size, and weight. Occasionally, we may offer free shipping promotions.

5. Packaging

Every order is packaged securely in premium packaging to protect your jewellery during transit and provide a luxurious unboxing experience.

6. Tracking Your Order

Once your order ships, you will receive a tracking number via email to monitor its delivery progress.

7. Lost or Damaged Items

If your package is lost or arrives damaged, please contact our support team immediately. We will assist you in resolving the issue promptly.